Why do all enterprises will need their own Zoom, Google meet or Webex in long run?
The software development area is changing, and companies are working towards their own platforms in long run, and this good sign for the Indian software development firm that has been working on digital communication platforms and been fighting with top Software as a Service (SaaS) giants like Zoom, Genesys, Five9, Google meet, Webex by Cisco or Microsoft teams.
These changes are happening because of large opensource communities’ contribution technologies like WebRTC, FreeSWITCH and Kamailio and so on.
WebRTC is the technology for peer-to-peer or multiparty communication through the web and mobile. It does not require any external license software, having WebRTC-based applications let business incorporate features like text, voice, and video calling directly into their applications.
FreeSWITCH — A free and open-source application, FreeSWITCH is used to design communication projects like PBX, video conferencing, contact centre etcThe FreeSWITCH developer’s community has accepted FreeSWITCH as a high standard & it’s capable of serving real-time communication and offers greater stability and scalability.
Kamailio- Kamailio is again a scalable open-source SIP Server. It can handle thousands of concurrent calls per second. This open-source technology has made it the best-suited technology to create an easy to complex contact Centre, voice platforms or all the digital communication setups.
We can argue about these open-source scalabilities and future-readiness, but we have to agree that most platforms are running on these open sources and I’m sure every day these technologies are getting more mature in competition with SaaS giants.
Example:-
The cognizant has around 340,000 (Q12022) employees across the world and if they purchase software licences (Teams, Zoom, Five9 or Google meets) then their yearly spending is millions of dollars.
The digital telephony platform which can be built over this opensource
Unified communications as a service
Unified communications as a service (UCaaS) are a cloud delivery model that offers a variety of communication and collaboration applications and services, and we can build a UCaaS platform over open source technologies to minimize our CAPEX and OPEX expenses.
Session Border Controller
The Kamailio is open-source and can be used to build a cloud Session Border Controller and it gave an edge on running to the cloud or on-prem machines.
Virtual Event Platform
After the Covid the events are getting more too virtual and the virtual event platform for organizations to create a customized 360 virtual event experience over our 3D Virtual Event Platform and WebRTC and AR/VR make any virtual platform more intuitive and users friendly.
Contact Center as a Service (CCaaS)
Leveraging own Contact Center Solution for any company is a big step towards cost saving in long run also it helps you to have all the data within the company, it’s correct developing a contact centre is a challenging task for the project team and the right skills are more important to get developed the CCaaS platform also it may take few years to have bug free software.
The FreeSWITCH, Kamailio and WebRTC recreate very critical roles while developing the contact centre & hiring these skills needs time but in long run, the company will be able to make self-reliant.
startelelogic is a company that has been assisting enterprises towards self-sustaining and reducing dependencies on the SaaS companies and developing their own branded solutions to save millions of dollars in long run.
